Terms of Service

This site is operated by Bright Light Dimension AB. Once you have placed an order at our site and gotten your order confirmation, you are expected to have engaged in our terms of service and agreed to be bound by the following terms and conditions.

Please read these Terms of Service conditions carefully before accessing or using our website. By agreeing to these conditions, you represent that you are at least the age of 18 or over to visit this site. 

Orders are prioritized by the date of purchase.

When you have placed an order with us, an order confirmation is automatically sent to the email address you have specified. Once the order has been received, you have 24 hours to make changes or cancel the order. When 24 hours have passed, we send the order to the factory, which then begins production. In this state, you can no longer cancel or make changes therefore, it is very important that everything is correct before you place the order.

All prices on our website are shown, including VAT, shipping, and duty. There is no extra charge for you on doll orders. In the case of clearly incorrectly priced products, DollDimension reserves the right to cancel the order or withdraw the delivery at any time.

Force majeure

Bright Light Dimension AB is not responsible for damage or delay due to law, government action, mobilization, war event, seizure, currency restriction, system error, natural disaster, error, or restrictions in deliveries from subcontractors. This also includes a strike, lockout, boycott, blockade, or other similar circumstance that either prevents or hinders Bright Light Dimension AB's performance to such an extent that the order can only be fulfilled at an abnormally high cost.

Cookies

This website (www.DollDimension.com) uses cookies. The use of cookies improves the user experience on our website and identifies repeat visitors. Our use of cookies is in no way linked to personally identifiable information. You can disable cookies, however this may affect your experience on our website and limit functionality. You can read more about how to manage cookies in your browser on the 'my cookies page'.

GDPR

By shopping at DollDimension (Bright Light Dimension AB) you agree that we save your data for up to 3 years after your last purchase. If at any time during that time you wish to have your customer number and accompanying information removed, you are welcome to contact us. We do not hand over any information to third parties, with the exception of shipping information to the shipping companies that deliver your order.

Misprints and errors

If an error occurred in your order such as an option you chose for the doll that is not available, we will contact you to find a good solution for this. We reserve the right for possible printing errors.
In case of any questions, do not hesitate to contact us at info@dolldimension.com

Important information about the products we sell!

All the products we sell should only be used by adults. Dolls are heavy products that could cause serious injury to people if they are being handled in the wrong way. Mishandling the doll can cause serious damage to objects or property in the surroundings. Dolls are not stable while standing that's why we offer dollstands for the doll to minimize the risk of the doll falling over. If you wish to put your doll in a standing position or in any position where it could fall, it is your responsibility to ensure that the doll is stable and cannot fall over to harm anyone or anything.

It's very important to lift the doll correctly because of its weight otherwise it can cause serious injuries. We recommend lifting the doll with two people when it's over 20kg.

Dolls with standing bolts under the feet can easily damage the floor. To prevent this, put shoes on the doll. We sell no dolls with electronic functions because of the high risk of damage to the environment.