Terms of Service

Terms of service

This site is operated by Bright Light Dimension AB. When you receive an order confirmation to your specified e-mail address after placing an order you automatically agree, and are thus bound by the following terms and conditions:

Please read these Terms of Service conditions carefully before accessing or using our website. By agreeing to these conditions, you represent that you are at least the age of 18 or over to visit this site. 

Orders are prioritized by the date of purchase.

After placing an order the customer has 24 hours to make changes or cancel the order. If you decide to cancel your order within this time-frame, you will be charged 5% of the total order amount.

After 24 hours the order will be forwarded to the factory. Once production has begun or when a package has been dispatched, we are unable to cancel your order. 

All prices on our website are shown, including VAT, shipping, and duty. There is no extra charge for you on doll orders. In the case of clearly incorrectly priced products, DollDimension reserves the right to cancel the order or withdraw the delivery at any time.

Force majeure

Bright Light Dimension AB is not responsible for damage or delay due to law, government action, mobilization, war event, seizure, currency restriction, system error, natural disaster, error, or restrictions in deliveries from subcontractors. This also includes a strike, lockout, boycott, blockade, or other similar circumstance that either prevents or hinders Bright Light Dimension AB's performance to such an extent that the order can only be fulfilled at an abnormally high cost.

Cookies

This website (www.DollDimension.com) uses cookies. The use of cookies improves the user experience on our website and identifies repeat visitors. Our use of cookies is in no way linked to personally identifiable information. You can disable cookies, however this may affect your experience on our website and limit functionality. You can read more about how to manage cookies in your browser on the 'my cookies page.'

GDPR

By shopping at DollDimension (Bright Light Dimension AB), you agree that we save your data for up to 3 years after your last purchase. If at any time during that time you wish to have your customer number and accompanying information removed, you are welcome to contact us. We do not hand over any information to third parties, with the exception of shipping information to the shipping companies that deliver your order.

Misprints and errors

If an error occurred in your order, such as the option you chose for the doll that is not available, we will contact you to find a good solution for this.

If we encounter an issue with your order, such as changes in availability or issues with compatibility, we will contact you in order to find a solution. 

We reserve the right to cancel orders with incorrect information regarding price or product details.

In case of any questions, do not hesitate to contact us at info@dolldimension.com.

Important information about the products we sell!

All products sold by DollDimensions are classified as "Adult Only." Note that dolls can be heavy and could cause serious injury if handled incorrectly. Misuse of the dolls can cause bodily harm and destruction of property, please handle with care. Sex dolls are not stable while standing, please use a stand in order to minimize fall risk. You are responsible for any damage caused by misuse or mishandling of our products. 

Lifting the dolls can cause injury if done incorrectly; for dolls over 20 kilograms (45 lbs), we recommend two people to be involved. Note that dolls can be unstable, and their weight can shift, making them more difficult to handle compared to other more stable objects. 

Dolls with standing bolts can easily damage floors. Be mindful of this and use shoes or other protective equipment to prevent damage.

DollDimension does not sell electronic options for dolls.