Store Policy

Terms of service

This site is operated by Bright Light Dimension AB. When you have placed an order at our site and got your order confirmation, that is automatically sent to your email that you have specified. That's when you have engaged in our terms of service and agree to be bound by the following terms and conditions.

Information

When the custom-made doll is ready, we will send over pre-shipment photos of your doll so that you can validate the product before it ships out to you. No order will be shipped without your validation.

We provide shipping within the EU in discrete and sealed packaging.

Shipping costs

For life-size sex dolls we include the "standard" shipping cost. If you choose another shipping method than our standard, you will be responsable for the shipping cost.

You are responsable for the shipping cost when you return a product.

Custom duties

To allow you to fully customize your doll. The dolls are produced on demand in our partner factories in China and shipped out directly to you from the factory.

We take care of customs clearance for you to Europe. The full-size sex dolls we offer by our default service help you to pay import duty in advance if you live in the European Union. But we don't pay customs duties in your country due to local legislation.

Cancellation

After you place your order, you have 24 hours to make changes or cancel your order. If you decide to cancel your order within this timeframe, you will be charged for 5% of the total order amount on your order.

When the 24h have passed, we will forward your order to the factory to start the production. Once the production has begun or the package has been dispatched, we are unable to cancel your order. Please consider your selections carefully.

Missprints and errors

If an error occurred in your order, such as an option you chose for the doll that is not available, we will contact you to find a good solution for this.

Imortant information.

All the products we sell should only be used by adults. Dolls are heavy products that could cause serious injury to people if they are being handled in the wrong way. Mishandling the doll can cause serious damage to objects or property in the surroundings. Dolls are not stable while standing. That's why we offer a dollstand for the doll to minimize the risk of the doll falling over. If you wish to put your doll in a standing position or in any position where it could fall, it is your responsibility to ensure that the doll is stable and cannot fall over to harm anyone or anything.

It's very important to lift the doll correctly because of its weight otherwise it can cause serious injuries. We recommend lifting the doll with two people when it's over 20kg.

Dolls with standing bolts under the feet can easily damage the floor. To prevent this put shoes on the doll. We sell no dolls with electronic functions because of the high risk of damage to the environment.